Mielelani Consultancy (Pty) Ltd (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and contact us.

Quick note: Replace the placeholder fields in this document (like [YOUR EMAIL]) with your real details before publishing.

1) Responsible party

Mielelani Consultancy (Pty) Ltd is the responsible party for the personal information processed through this website.

• Email: [YOUR EMAIL]
• Phone: [YOUR PHONE]
• Address: [YOUR BUSINESS ADDRESS]

2) What personal information we collect

We may collect the following categories of personal information:

• Contact details (name, email address, phone number, organisation) submitted via contact forms, email, or phone.
• Message content you send us (enquiries, attachments, and related information you choose to share).
• Technical data (IP address, browser type, device information, pages viewed, approximate location derived from IP) collected through standard server logs and analytics (if enabled).
• Public participation submissions (if you provide comments/objections via email or linked channels), including any personal information included in your submission.

3) How we collect information

• When you submit a form or contact us by email/phone.
• Automatically through server logs and cookies (if enabled).
• From third parties only where you have authorised them to share information with us or where legally permitted.

4) Why we process personal information (purpose)

We process personal information to:

• Respond to enquiries and provide requested information or services.
• Communicate about projects, proposals, appointments, and deliverables.
• Administer public participation processes (where applicable) and maintain required records.
• Improve our website performance, security, and user experience.
• Comply with legal and regulatory obligations.

5) Lawful basis (POPIA)

We process personal information only where permitted under POPIA, including where processing is necessary for:

• Performing a contract or taking steps prior to entering a contract.
• Legitimate interests (e.g., responding to enquiries, ensuring website security).
• Compliance with legal obligations.
• Your consent (where required). You may withdraw consent at any time, but this will not affect processing already performed.

6) Cookies and analytics

We may use cookies and similar technologies to help the website function and (if enabled) to understand website traffic. You can manage cookies in your browser settings. If we add non-essential analytics/marketing cookies, we will provide a cookie notice where appropriate.

7) Sharing of personal information

We do not sell your personal information. We may share information with:

• Service providers (e.g., website hosting, email services) who process data on our instructions.
• Professional advisors (e.g., legal, accounting) where necessary.
• Authorities where required by law, regulation, or lawful request.

8) Cross-border transfers

If we use service providers that process data outside South Africa, we will take reasonable steps to ensure appropriate safeguards are in place and that processing remains compliant with POPIA.

9) Data security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no online system is 100% secure.

10) Data retention

We keep personal information only as long as necessary for the purposes described above, unless a longer retention period is required or permitted by law (including record-keeping requirements related to environmental processes and public participation, where applicable).

11) Your rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct or update your personal information.
• Delete personal information (where lawful and applicable).
• Object to processing in certain circumstances.

To exercise your rights, contact us using the details above. We may need to verify your identity before responding.

12) Children’s privacy

Our website is not intended for children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.

13) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date below will reflect the most recent changes.

Last updated: 16 January 2026

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